Word Chapter 3—Creating a Cover Letter and a Resume

MULTIPLE CHOICE

	1.	Business documents can include all of the following EXCEPT ____.
a.	resumes	c.	proposals	
b.	journals	d.	newsletters	

ANS:	B	PTS:	1	REF:	WD 146

	2.	At a minimum, your resume should present all of the following EXCEPT ____.
a.	contact information	c.	objective	
b.	past salaries earned	d.	educational background	

ANS:	B	PTS:	1	REF:	WD 149

	3.	A letterhead should contain all of the following EXCEPT ____.
a.	complete legal name of the individual or company	
b.	telephone number	
c.	mailing address	
d.	objective	

ANS:	D	PTS:	1	REF:	WD 149

	4.	All of the following are guidelines about the appearance of letterhead elements EXCEPT ____.
a.	use fonts that are easy to read	
b.	make the font size of your name the same size as the rest of the text in the letterhead	
c.	consider formatting your name in bold	
d.	choose colors that convey your goals	

ANS:	B	PTS:	1	REF:	WD 150

	5.	The ____, which automatically appears based on certain tasks you perform, contains commands related to changing the appearance of text in a document.
a.	Office Button	c.	Clip Organizer	
b.	Mini toolbar	d.	ruler	

ANS:	B	PTS:	1	REF:	WD 151

	6.	Word provides a(n) ____ button, which increases the font size of selected text each time you click the button.
a.	Grow Font	c.	Font Size	
b.	Increase Font	d.	Enlarge Selected Text	

ANS:	A	PTS:	1	REF:	WD 151

	7.	When you move the mouse pointer into the transparent ____, it changes to a bright toolbar.
a.	Office Button	c.	Clip Organizer	
b.	Mini toolbar	d.	Quick Start toolbar	

ANS:	B	PTS:	1	REF:	WD 152

	8.	If you click the Grow Font button too many times and make the font size too big, you can click the ____ button until the desired font size is displayed.
a.	Shrink Font	c.	Reduce Font	
b.	Small Font	d.	Reduce Selected Text	

ANS:	A	PTS:	1	REF:	WD 152

	9.	To change the color of entered text if the Mini toolbar is not displayed, use the Font Color button arrow on the ____ tab.
a.	Format	c.	References	
b.	Page Layout	d.	Home	

ANS:	D	PTS:	1	REF:	WD 152

	10.	To change the color of text back to black, you can select the text, click the Font Color button arrow, and then click ____ on the Font Color gallery.
a.	Default	c.	Standard	
b.	Basic	d.	Automatic	

ANS:	D	PTS:	1	REF:	WD 153

	11.	Files containing ____ are available from a variety of sources.
a.	task panes	c.	colors	
b.	search terms	d.	graphics	

ANS:	D	PTS:	1	REF:	WD 153

	12.	____ is a predefined graphic.
a.	Clip art	c.	A task unit	
b.	A content control	d.	A building block	

ANS:	A	PTS:	1	REF:	WD 153

	13.	A(n) ____ is a separate window that enables you to carry out some Word tasks more efficiently.
a.	task pane	c.	calendar	
b.	organizer	d.	element panel	

ANS:	A	PTS:	1	REF:	WD 153

Figure 3-1

	14.	With a graphic selected, click the Recolor button on the ____ tab to display the Recolor gallery shown in the accompanying figure.
a.	Format	c.	Insert	
b.	Page Layout	d.	Review	

ANS:	A	PTS:	1	REF:	WD 156

	15.	As an alternative to using the Recolor button on the Format tab to display the Recolor gallery shown in the accompanying figure, you can right-click the graphic, click ____ on the shortcut menu, click Picture in the left pane and then click the Recolor button.
a.	Format Picture	c.	Colors and Themes	
b.	Image Options	d.	Change Colors	

ANS:	A	PTS:	1	REF:	WD 156

	16.	You can make one color in a graphic ____, that is, removing its color.
a.	opaque	c.	translucent	
b.	transparent	d.	transfigured	

ANS:	B	PTS:	1	REF:	WD 157

	17.	____ characters often are used in a table of contents to precede page numbers.
a.	Key	c.	Leader	
b.	Index	d.	Tracking	

ANS:	C	PTS:	1	REF:	WD 158

	18.	Word, by default, places a tab stop at every ____ mark on the ruler.
a.	.25"	c.	.75"	
b.	.5"	d.	1"	

ANS:	B	PTS:	1	REF:	WD 158

	19.	Each time you press the ____ key, Word carries forward custom tab stops to the next paragraph.
a.	SHIFT	c.	CTRL	
b.	ENTER	d.	F2	

ANS:	B	PTS:	1	REF:	WD 159

	20.	When a custom tab stop is set, Word ____.
a.	clears all default tab stops	
b.	clears all default tab stops to the right of the custom tab stop	
c.	clears all default tab stops to the left of the custom tab stop	
d.	does not clear any default tab stops	

ANS:	C	PTS:	1	REF:	WD 159

	21.	On the horizontal ruler, an upside down T indicates a ____ tab stop.
a.	left-aligned	c.	decimal-aligned	
b.	right-aligned	d.	centered	

ANS:	D	PTS:	1	REF:	WD 160

	22.	To convert a hyperlink e-mail address to regular text, right-click the e-mail address and then click ____ on the shortcut menu.
a.	Edit Hyperlink	c.	Convert Hyperlink	
b.	Select Hyperlink	d.	Remove Hyperlink	

ANS:	D	PTS:	1	REF:	WD 163

	23.	Typing text, followed by two hyphens, followed by more text and then a space changes the two hyphens to a(n) ____.
a.	ampersand	c.	en dash	
b.	border	d.	em dash	

ANS:	D	PTS:	1	REF:	WD 163

	24.	When three hyphens, underscores, equal signs, asterisks, tildes, or number signs are typed and then the ENTER key is pressed, the AutoFormat feature ____.
a.	places a border above a paragraph	c.	changes the characters to an em dash	
b.	creates a numbered list	d.	creates a bulleted list	

ANS:	A	PTS:	1	REF:	WD 163

	25.	Essential business letter elements include the ____.
a.	date line and inside address	c.	signature block	
b.	message	d.	all of the above	

ANS:	D	PTS:	1	REF:	WD 165

	26.	In a business letter, the ____, if present, begins two lines below the last line of the inside address.
a.	salutation	c.	message	
b.	date line	d.	complimentary close	

ANS:	A	PTS:	1	REF:	WD 166

	27.	In a business letter, type the ____ at least four blank lines below the complimentary close, allowing room for the author to sign his or her name.
a.	inside address	c.	signature block	
b.	message	d.	salutation	

ANS:	C	PTS:	1	REF:	WD 166

	28.	In the ____ letter style, all components of the letter begin flush with the left margin.
a.	modified block style	c.	modified semi-block style	
b.	block style	d.	all of the above	

ANS:	B	PTS:	1	REF:	WD 166

	29.	Pressing the ____ key instructs Word to replace a building block name with the stored building block entry.
a.	F1	c.	F3	
b.	F2	d.	F4	

ANS:	C	PTS:	1	REF:	WD 172

	30.	To advance rightward from one cell to the next in a table, press the ____ key.
a.	TAB	c.	HOME	
b.	BACKSPACE	d.	ENTER	

ANS:	A	PTS:	1	REF:	WD 174

Figure 3-2

	31.	If you want to select the first and third rows in the table in the accompanying figure, you select the first row, and then hold down the ____ key while selecting the third row.
a.	CTRL	c.	SHIFT	
b.	ALT	d.	ENTER	

ANS:	A	PTS:	1	REF:	WD 178

	32.	To move from the first cell in the table in the accompanying figure to the next cell, press ____.
a.	the TAB key	c.	SHIFT+TAB	
b.	the BACKSPACE key	d.	SHIFT+ENTER	

ANS:	A	PTS:	1	REF:	WD 178

	33.	To move from the second cell in the table in the accompanying figure back to the previous cell, press ____.
a.	the TAB key	c.	SHIFT+TAB	
b.	the BACKSPACE key	d.	SHIFT+ENTER	

ANS:	C	PTS:	1	REF:	WD 178

	34.	To select multiple cells, rows, or columns in a table that are not adjacent to one another, select the first cell and then hold down the ____ key while selecting the next cell, row, or column.
a.	ALT	c.	ENTER	
b.	SHIFT	d.	CTRL	

ANS:	D	PTS:	1	REF:	WD 178

	35.	A(n) ____ is a dot or other symbol positioned at the beginning of a paragraph.
a.	bullet	c.	cell	
b.	logo	d.	target	

ANS:	A	PTS:	1	REF:	WD 181

	36.	A(n) ____ contains instructions for filling areas of a template.
a.	building block	c.	template key	
b.	AutoText area	d.	content control	

ANS:	D	PTS:	1	REF:	WD 185

	37.	A ____ is a formatting mark at the end of a line that moves the insertion point to the beginning of the next physical line.
a.	paragraph break character	c.	line break character	
b.	nonbreaking space	d.	nonbreaking hyphen	

ANS:	C	PTS:	1	REF:	WD 194

Figure 3-4

	38.	Items like the phone number in the accompanying figure are copied from a(n) ____ document.
a.	source	c.	index	
b.	origin	d.	base	

ANS:	A	PTS:	1	REF:	WD 188

	39.	If the e-mail address shown in the accompanying figure had just been pasted into the cover letter shown, that would make this letter the ____ document.
a.	baseline	c.	destination	
b.	index	d.	output	

ANS:	C	PTS:	1	REF:	WD 188

	40.	Press ____ to create a line break, which advances the insertion point to the beginning of the next physical line, ignoring any paragraph formatting instructions.
a.	SHIFT+ENTER	c.	SHIFT+TAB	
b.	CTRL+ENTER	d.	CTRL+TAB	

ANS:	A	PTS:	1	REF:	WD 194

TRUE/FALSE

	1.	A resume allows you to elaborate on positive points in your cover letter.

ANS:	F	PTS:	1	REF:	WD 146

	2.	In Word, a paragraph can be both left-aligned and right-aligned at the same time.

ANS:	F	PTS:	1	REF:	WD 158

	3.	Each time the ENTER key is pressed, any custom tab stops are carried forward to the next paragraph.

ANS:	T	PTS:	1	REF:	WD 159

	4.	When a custom tab stop is set, the tab marker on the ruler reflects the alignment of the characters at the location of the tab stop.

ANS:	T	PTS:	1	REF:	WD 160

	5.	To remove a border from a paragraph, position the insertion point in the paragraph, click the Border button arrow on the Home tab, and then click the No Border button in the Border gallery.

ANS:	T	PTS:	1	REF:	WD 161

	6.	To display the New Document dialog box, click the Office Button and then click New.

ANS:	T	PTS:	1	REF:	WD 165

	7.	In a business letter, within the message, paragraphs are double-spaced with single-spacing between paragraphs.

ANS:	F	PTS:	1	REF:	WD 166

	8.	In a business letter, the complimentary close displays two lines below the last line of the message.

ANS:	T	PTS:	1	REF:	WD 166

	9.	You can click the ruler at the right margin location to create a tab stop there.

ANS:	F	PTS:	1	REF:	WD 167

	10.	To move a custom tab stop, drag the tab marker to the desired location on the ruler.

ANS:	T	PTS:	1	REF:	WD 167

	11.	To remove a custom tab stop, right-click the tab marker on the ruler and then click Remove on the shortcut menu.

ANS:	F	PTS:	1	REF:	WD 167

	12.	Some compound words should not be divided at the end of a line.

ANS:	T	PTS:	1	REF:	WD 171

	13.	The difference between an AutoCorrect entry and a building block is that the building block feature makes corrections automatically as soon as the SPACEBAR or a punctuation key is pressed, whereas the F3 key must be pressed or the AutoCorrect command clicked to instruct Word to make an AutoCorrect correction.

ANS:	F	PTS:	1	REF:	WD 172

	14.	Each row of a table has an end-of-row mark, which can be used to add columns to the left of a table.

ANS:	F	PTS:	1	REF:	WD 174

	15.	When at the rightmost cell in a row, press the ENTER key to move to the first cell in the next row; do not press the TAB key.

ANS:	F	PTS:	1	REF:	WD 174

	16.	Formatting marks, such as the end-of-cell mark, do not print on a hard copy.

ANS:	T	PTS:	1	REF:	WD 174

Figure 3-3

	17.	The column boundary, the border to the right of a column as shown in the accompanying figure, can be dragged until a row is at a desired height.

ANS:	F	PTS:	1	REF:	WD 178

	18.	The row boundary, the border at the top of a row as shown in the accompanying figure, can be dragged until the column is at the desired width.

ANS:	F	PTS:	1	REF:	WD 178

	19.	When you first create a table it is left-aligned; that is, flush with the left margin.

ANS:	T	PTS:	1	REF:	WD 179

	20.	To delete the contents of a cell, select the cell contents by pointing to the left edge of the cell and clicking when the mouse pointer changes direction, and then press the DELETE key.

ANS:	T	PTS:	1	REF:	WD 180

	21.	When the 25th item is copied to the Office Clipboard, Word deletes the last item to make room for the new item.

ANS:	F	PTS:	1	REF:	WD 190

	22.	To paste all the items on the Office Clipboard in a row without any characters in between them, click the Clear All button in the Clipboard task pane.

ANS:	F	PTS:	1	REF:	WD 191

	23.	When an item is pasted into a document, the contents of the Office Clipboard are erased.

ANS:	F	PTS:	1	REF:	WD 192

Figure 3-5

	24.	To see exactly how a document will look when it is printed, it can be displayed in print preview as shown in the accompanying figure.

ANS:	T	PTS:	1	REF:	WD 201

	25.	To print a mailing label, click the Labels tab in the Envelopes and Labels dialog box, type the delivery address in the Address box, and then click the Print button in the dialog box.

ANS:	T	PTS:	1	REF:	WD 204

MODIFIED TRUE/FALSE

	1.	The Normal style does not put any extra blank space between lines when you press the ENTER key. _________________________

ANS:	F, No Spacing

PTS:	1	REF:	WD 150

	2.	When the Mini toolbar appears, it initially is transparent. _________________________

ANS:	T			PTS:	1	REF:	WD 151

Figure 3-1

	3.	If you want to use the gallery shown in the accompanying figure to change a graphic back to its original colors, you can click Restore in the gallery. _________________________

ANS:	F, No Recolor

PTS:	1	REF:	WD 156

	4.	Typing an ordinal followed by a space or a hyphen makes part of the ordinal into a subscript. _________________________

ANS:	F, superscript

PTS:	1	REF:	WD 163

Figure 3-5

	5.	Magnifying the page shown in print preview in the accompanying figure does affect the printed document. _________________________

ANS:	F, does not

PTS:	1	REF:	WD 202

MULTIPLE RESPONSE

Modified Multiple Choice

	1.	____ is a part of the complete mailing address that should appear on a letterhead.
a.	City	c.	State	
b.	Postal code	d.	Room or suite number	

ANS:	A, B, C, D	PTS:	1	REF:	WD 149

	2.	Borders may be added ____ a paragraph.
a.	above	c.	to the left of	
b.	below	d.	in the middle of	

ANS:	A, B, C	PTS:	1	REF:	WD 161

	3.	When ____ is pressed after entering an e-mail address or Web address, Word automatically formats the address as a hyperlink, that is, colored blue and underlined.
a.	ENTER	c.	SPACEBAR	
b.	ESC	d.	F3	

ANS:	A, C	PTS:	1	REF:	WD 162

	4.	In a business letter, the inside address usually contains the addressee’s ____.
a.	complimentary close	c.	courtesy title	
b.	business affiliation	d.	full geographical address	

ANS:	B, C, D	PTS:	1	REF:	WD 166

	5.	In print preview, it is possible to ____.
a.	save the document	
b.	view multiple pages	
c.	adjust margins	
d.	reduce the document to fit on a single page	

ANS:	B, C, D	PTS:	1	REF:	WD 201

COMPLETION

	1.	A(n) ____________________ usually contains an applicant’s educational background and job experience, in addition to some personal information.

ANS:	resume

PTS:	1	REF:	WD 146

	2.	A(n) ____________________ is similar to a form with prewritten text; that is, Word prepares the requested document with text and/or formatting common to all documents of this nature.

ANS:	template

PTS:	1	REF:	WD 146

	3.	A(n) ____________________ enables you to elaborate on positive points in your resume, and to show a potential employer your writing skills.

ANS:	cover letter

PTS:	1	REF:	WD 146

	4.	A(n) ____________________ is a location on the horizontal ruler that tells Word where to position the insertion point when the TAB key is pressed.

ANS:	tab stop

PTS:	1	REF:	WD 158

	5.	When the TAB key is pressed, a(n) ____________________ formatting mark appears in the empty space between tab stops.

ANS:	tab character

PTS:	1	REF:	WD 159

	6.	In Word, a solid line, called a(n) ____________________, can be drawn at any edge of a paragraph.

ANS:	border

PTS:	1	REF:	WD 161

	7.	In Word the term, ____________________, refers to returning the formatting to the Normal style.

ANS:	clear formatting

PTS:	1	REF:	WD 162

	8.	In a business letter, the ____________________, which consists of the month, day, and year, is positioned two to six lines below the letterhead.

ANS:	date line

PTS:	1	REF:	WD 166

	9.	If the same text is used frequently, the text can be stored in a(n) ____________________ and then the stored entry can be used throughout the open document, as well as in future documents.

ANS:	building block

PTS:	1	REF:	WD 170

	10.	Press CTRL+SHIFT+SPACEBAR to enter a(n) ____________________, which is a special space character that prevents two words from splitting if the first word falls at the end of a line.

ANS:	nonbreaking space

PTS:	1	REF:	WD 171

	11.	Press CTRL+SHIFT+HYPHEN to enter a(n) ____________________, which is a special type of hyphen that prevents two words separated by a hyphen from splitting at the end of a line.

ANS:	nonbreaking hyphen

PTS:	1	REF:	WD 171

	12.	When inserting a table, the total number of rows and columns required must be specified, which is called the ____________________ of the table.

ANS:	dimension

PTS:	1	REF:	WD 173

	13.	A Word ____________________ is a collection of rows and columns.

ANS:	table

PTS:	1	REF:	WD 173

	14.	In a Word table, the intersection of a row and a column is called a(n) ____________________, and is filled with text.

ANS:	cell

PTS:	1	REF:	WD 173

	15.	Each cell in a Word table has a(n) ____________________, which is a formatting mark that assists with selecting and formatting cells.

ANS:	
end-of-cell mark
end of cell mark

PTS:	1	REF:	WD 174

	16.	You can drag a(n) ____________________, which is the border to the right of a column, until the column is the desired width.

ANS:	column boundary

PTS:	1	REF:	WD 178

	17.	You can drag a(n) ____________________, which is the border at the bottom of a row, until the row is the desired height.

ANS:	row boundary

PTS:	1	REF:	WD 178

Figure 3-3

	18.	An entire table can be resized by dragging the ____________________, which is a small square that displays when pointing to the bottom-right corner of a table like the one shown in the accompanying figure.

ANS:	table resize handle

PTS:	1	REF:	WD 178

Figure 3-4

	19.	The ____________________ shown in the accompanying figure is a temporary storage area that can hold up to 24 items (text or graphics) copied from any Office application.

ANS:	Office Clipboard

PTS:	1	REF:	WD 188

Figure 3-5

	20.	____________________, as shown in the accompanying figure, displays an entire document on reduced size on the Word screen.

ANS:	Print preview

PTS:	1	REF:	WD 201

ESSAY

	1.	Discuss letterhead, including its design, required contents, and the placement and appearance of those elements.

ANS:	
Letterhead often is the first section a reader notices on a letter. Thus, it is important your letterhead appropriately reflect the essence of the individual or business (i.e., formal, youthful, technical, etc.). The letterhead should leave ample room for the contents of the letter. When designing a letterhead, consider its contents, placement, and appearance.

A letterhead should contain these elements:
• 	Complete legal name of the individual, group, or company
 • 	Complete mailing address: street address including building, room, suite number, or 
post office box, along with city, state, and postal code
• 	Telephone number(s) and fax number, if one exists 

Many letterheads also include a Web address, e-mail address, and a logo or other image. If you use an image, select one that expresses your personality or goals.

• 	In terms of placement of elements in the letterhead, some letterheads center their elements across the top of the page. Others align some or all of the elements with the left or right margins. Sometimes, the elements are split between the top and bottom of the page. For example, a name and logo may be at the top of the page with the address at the bottom of the page.

• 	With regard to the appearance of letterhead elements, always use fonts that are easy to read. Give your name impact by making its font size larger than the rest of the text in the letterhead. For additional emphasis, consider formatting the name in bold or italic. Choose colors that complement each other and convey your goals or personality. 

When finished designing the letterhead, determine if a divider line would help to separate the letterhead visually from the text of the letter.

PTS:	1	REF:	WD 149|150	TOP:	Critical Thinking	

	2.	List at least five commonly used AutoFormat As You Type options, both what the typed text is and what the AutoFormat result is.

ANS:	
Quotation marks or apostrophesà Changes straight quotation marks or apostrophes to curly ones
Text, a space, one hyphen, one or no spaces, text, spaceà Changes the hyphen to an en dash
Text, two hyphens, text, space à Changes the two hyphens to an em dash
Web or e-mail address followed by the SPACEBAR or ENTER keyà Formats Web or e-mail address as a hyperlink
Three hyphens, underscores, equal signs, asterisks, tildes, or number signs and then ENTER keyà Places a border above a paragraph
Number followed by a period, hyphen, right parenthesis, or greater than sign, and then a space or tab followed by textà Creates a numbered list when you press the SPACEBAR or TAB key
Asterisk, hyphen, or greater than sign and then a space or tab followed by textà Creates a bulleted list when you press the SPACEBAR or TAB key
Fraction and then a space or hyphenà Condenses the fraction entry so it consumes one space instead of three
Ordinal and then a space or hyphenà Makes part of the ordinal a superscript

PTS:	1	REF:	WD 163	TOP:	Critical Thinking	

	3.	Describe each of the three common business letter styles.

ANS:	
Three common business letter styles are the block, the modified block, and the modified semi-block. Each style specifies different alignments and indentations. 
• 	In the block letter style, all components of the letter begin flush with the left margin. 

•	 In the modified block letter style, the date, complimentary close, and signature block are positioned approximately one-half inch to the right of center, or at the right margin. All other components of the letter begin flush with the left margin. 

•	 In the modified semi-block letter style, the date, complimentary close, and signature block are centered, positioned approximately one-half inch to the right of center, or at the right margin. The first line of each paragraph in the body of the letter is indented one-half to one inch from the left margin. All other components of the letter begin flush with the left margin.

PTS:	1	REF:	WD 166	TOP:	Critical Thinking	

CASE

Critical Thinking Questions

Case 1

Your friend Julian is applying for his first job and is looking to produce a cover letter that is letter-perfect in its presentation, not to mention its content. Knowing that you are a recently successful job seeker, he comes to you for advice on the preparation of the letter.

	1.	Julian wants to get the letter off to a good start. He has designed a personal letterhead with his name at the very top. What is the first thing he should put immediately below the letterhead, and how far below the letterhead should it appear?

a. date line, two to six lines below	
b. inside address, three to eight lines below	
c. salutation, two to four lines below	
d. messages, two lines below	

ANS:	
A

PTS:	1	REF:	WD 166	TOP:	Critical Thinking (Case-based Questions)

	2.	Julian is concerned that he is forgetting something in the inside address. He has the following information: courtesy title, full name, business affiliation, and full geographical address.

a. Yes, he is forgetting the complimentary close.	
b. Yes, he is forgetting the job title.	
c. Yes, he is forgetting the date line.	
d. No, he is not forgetting anything.	

ANS:	
B

PTS:	1	REF:	WD 166	TOP:	Critical Thinking (Case-based Questions)

Critical Thinking Questions

Case 2

Your friend is new to using tables and he is having a lot of difficulty manipulating them. You offer to help him with some tips for selecting items in the table, for starters.

	3.	Which of the following allows you to select the entire table?

a. triple-click the table.	
b. click the border at the top of the leftmost column.	
c. click to the left of the topmost row.	
d. click the table move handle.	

ANS:	
D

PTS:	1	REF:	WD 178	TOP:	Critical Thinking (Case-based Questions)

	4.	If you click at the left edge of a cell, what are you selecting?

a. the table	
b. the cell	
c. the row in which the cell appears	
d. the column in which the cell appears	

ANS:	
B

PTS:	1	REF:	WD 178	TOP:	Critical Thinking (Case-based Questions)

MATCHING

Identify the letter of the choice that best matches the phrase or definition.
a.	template	f.	clip art	
b.	resume	g.	building block	
c.	cover letter	h.	dimension	
d.	letterhead	i.	cell	
e.	task pane	j.	content control	

	1.	Useful when you use the same text or graphic frequently.

	2.	The total number of rows and columns required in a table.

	3.	A predefined graphic.

	4.	A separate window that enables you to carry out some Word tasks more efficiently.

	5.	Preprinted on stationery that everyone in the company uses for correspondence.

	6.	Contains instructions for filling areas of a template.

	7.	The intersection of a row and column.

	8.	Usually contains the applicant’s educational background and job experience.

	9.	Enables you to elaborate on positive points in your resume.

	10.	Similar to a form with prewritten text.

	1.	ANS:	G	PTS:	1	REF:	WD 170

	2.	ANS:	H	PTS:	1	REF:	WD 173

	3.	ANS:	F	PTS:	1	REF:	WD 153

	4.	ANS:	E	PTS:	1	REF:	WD 153

	5.	ANS:	D	PTS:	1	REF:	WD 149

	6.	ANS:	J	PTS:	1	REF:	WD 185

	7.	ANS:	I	PTS:	1	REF:	WD 173

	8.	ANS:	B	PTS:	1	REF:	WD 146

	9.	ANS:	C	PTS:	1	REF:	WD 146

	10.	ANS:	A	PTS:	1	REF:	WD 146